Get your Medical Fitness result in 30mins at Smart Salem
A few days ago, I was invited to visit the Smart Salem Centre at Dubai Knowledge Village. The Smart Salem facility really impressed me from the start with the Valet service for the customer which I have not experienced on multiple medical Fitness tests given for my resident visa in my 18 years of staying in the UAE.
Medical Fitness Test – The process of where you have to go for a blood test and X-Ray for the UAE E-VISA.
The most important the time consumed in the whole process as I remember, it would take at least 2-3 hours in the hospital and most important the result would come to you via SMS after 8 hours or a day. No doubt all these hospitals cater to a large audience. But even if you take VIP service the process is similar and maybe out of the hospital in 1-2 hours and the result may come to you in 6 hours.
Here is Smart Salem where you can book your appointment from the website – https://www.smartsalem.ae/book-now/ or directly go to the 3 locations – City Walk, DIFC and Tecom – Dubai Knowledge Park.
You have valet service at the entrance, give your vehicle and enter the premise, at the entrance of the premise, you are greeted by a robot, ready to help – the receptionist and Smart Kisoks. If you are a walk-in then you fill up the data and if you require any help the receptionist desk people will help you.
There is a nice cafeteria with a plush waiting area. Within a few mins, your name is called and in 5mins a blood test is done the next X-ray is done in 10mins and you are through with your medical fitness test. Price:- 700 AED + *typing charges apply.
By the time you are going back to your office or home, in 30 mins you will get your result.
Smart Salem, a high-end medical fitness provider, opened its first-ever dedicated centre at Dubai Knowledge Park, a member of TECOM Group PJSC. The facility will provide a suite of visa processing services to residents of adjacent residential neighbourhoods, which includes striving to deliver the fastest medical fitness results in Dubai.
The facility was inaugurated by His Excellency Awadh Seghayer Al Ketbi, Director-General of the Dubai Health Authority and Dr Amer Ahmad Sharif, CEO of Dubai Academic Health Corporation and President of Mohammed Bin Rashid University of Medicine and Health Sciences, in the presence of Dr Marwan Al Mulla, CEO of Health Regulation at the DHA, Mr Khlifa Baqer, Chief Operation Officer at Dubai Academic Health Corporation, Sanjay Verma, Chief Executive Officer of Smart Salem, and Ahmad Al Mheiri, Senior Vice President – Business Services, TECOM Group.
Dr Marwan Al Mulla, CEO of DHA’s Health Regulation Sector, said: “Dubai’s Health Sector is thriving and we are keen to foster and promote health investments across key areas such as medical fitness. We are also keen on implementing the latest medical technologies to improve efficiencies, enhance convenience and provide the highest quality of specialized medical services.
The expansion of Smart Salem centres across the geographical areas of Dubai, further enhances the provision of excellent, technology-driven, proactive and convenient services to ensure customer happiness.”
Using advanced robotics to enhance efficiency, the latest Smart Salem Centre aims to deliver an average waiting time of five minutes for visa renewals, less than 10 minutes for new visa issuance, and medical fitness results within 30 minutes.
Khalifa Baqer, Chief Operation Officer at Dubai Academic Health Corporation, said: “The opening of our new centre at Dubai Knowledge Park is a testament to the close cooperation with our strategic partners to enhance our medical fitness examination services in terms of time, effort, and accuracy. There is no doubt that the opening of the new Smart Salem Centre reflects the commitment of the Dubai Academic Health Corporation to provide smart and innovative healthcare services that improve the quality of life of our community. We are proud to have reduced our customer’s journey time from 28 hours to less than 30 minutes.”
The medical fitness and visa processing centre have five private blood collection rooms, two x-ray rooms, a state-of-art onsite laboratory, and six smart check-in kiosks.
Sanjay Verma, Chief Executive Officer of Smart Salem, said:
“Smart Salem is immensely proud of our partnership with Dubai Government, and the service we can collectively provide.
We continue to innovate and find even better ways to deliver this service. Our new Dubai Knowledge Park Centre is incredibly comfortable, efficient, and easily accessible. Our centres are the fastest results in Dubai and, I believe, are the best Medical Fitness service available. With this new location, you are sure to have one close to you.”
Who will benefit from Smart Salem facilities?
Smart Salem facility is perfect for consumers who have to go for a blood test & X-ray for an e-visa and time is essential for them. The price is quite similar to VIP pricing at general DHA Hospitals. But, here you have Valet parking, faster service and medical result in 30mins.
In future, there are more plans for different kinds of blood and health-related test which will be done in these facilities.
About the Smart Salem Facility – A seamless digital journey
The 8,000-square-foot facility has the capacity to service up to 500 customers each day. From ‘Salem’ the resident robot’s welcome to a digital kiosk to verify customer details, the entire journey is digitally enabled. Visitors can even stay hydrated with the help of ‘Mozo’, a friendly water-serving robot butler.
Customer Happiness Officers will escort customers throughout their visit along with a digital queuing system to ensure a hassle-free experience. Smart Salem is also integrated with the Dubai Government and Dubai Academic Health Corporation (DAHC) systems for an instant, paper-free exchange of health records and medical testing results.
The X-ray rooms are fitted with digital machines, which are known to deliver high-quality images with minimum retakes and emit significantly less radiation compared to traditional X-ray machines. Images are automatically linked to the customer’s file, while AI-based reporting help significantly reduces visa processing time for new applicants.
The centre is located at the heart of Dubai Knowledge Park, easily accessible by adjacent residential neighbourhoods such as the Palm, Emirates Hills, Dubai Marina, and the south of Dubai. The launch of such a centre is a testament to Dubai’s commitment to providing its residents with the highest levels of customer care excellence and streamlined services. Dubai Knowledge Park’s Smart Salem Centre will operate six days a week from Sunday to Friday.
Dubai Knowledge Park is a part of TECOM Group’s portfolio of 10 business districts, including Dubai Internet City, Dubai Media City, Dubai Studio City, Dubai Production City, Dubai Science Park, Dubai International Academic City, Dubai Design District (d3) and Dubai Industrial City.
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